Frequently Asked Questions

A full range of Pop's Furniture products are available online including bedroom, dining, living, kitchen decorative accessories and more. Most items are readily available, however sometimes we have to replenish our inventory. Please call our sales staff for specific lead times at (888)-838-0707.

At this time we do not have a print catalog available. All available items are shown online.

We use reasonable efforts to include accurate and up-to-date information on our web site, but we make no warranties or representations as to the accuracy of information and accept no liability or responsibility for any errors or omissions in the content of the web site. Photographs and color charts displayed on our site are for general information only and can vary considerably from the actual color of the product. We do not guarantee color, tone, shades, or finishes on any item. If you are trying to match items with other items that you already have, you must do so at your own risk. If a product is inadvertently listed at an incorrect price, we may refuse to accept your order or cancel your entire order at any time. Pop's Furniture will contact you before proceeding with your order to give you the option to pay the correct price or cancel. A refund is your sole remedy for orders cancelled by us.

We are continually receiving updates from the manufacturers that we deal with showing new items. We strive to keep our web site as up to date as possible with new items being added all the time. If there is something that you would like to check on that you do not see online, please call our sales staff at (888)-838-0707 and they can assist you with these questions.

No, there are no limitations on items or minimums to order with us.

We try to be as up to date and price competitive as possible, if you see something that you like on another web site for less, please contact us so that we can check into this. Each of these issues would be taken case by case. You can call our sales staff at (888)-838-0707 for assistance.

You can always place an order by telephone Monday through Friday 7am – 7pm, Saturday 8am – 7pm, and Sunday 9am – 6pm by calling (888)-838-0707.

Yes, please click here for all store locations and phone #’s.

We accept Visa, MasterCard, American Express and Discover. Checks and money orders are also welcome (orders will be held until payment has cleared).

When you order we will need the following information in order to process and fill your order: Customer Name, Bill to and Ship to address, e-mail address, daytime telephone number and credit card number and expiration date. Pop's Furniture will not sell your personal information to anyone.

Pop’s Unfinished Furniture is committed to our customer's privacy. This site is hosted by Yahoo! Store. Yahoo! Hosts the store pages, ordering system and order data. Yahoo! automatically collects order nformation but only uses this information in the aggregate. Please see the Yahoo Privacy Policy for more information about how Yahoo! uses this information.

That depends where you want the order to be shipped. Since Pop's Unfinished Furniture is based in California, any order shipped to a California address will be charged the current sales tax rate, which is 8.25%. On the other hand, if your order is shipped to an address outside of California you do not pay any sales tax.

Yes. Please provide your email address when placing an order, we will send you a message confirming your order within 24 business hours. Tracking information will also be sent once your order has shipped.

Yes, we can. For additional charges we can stain, paint crackle and distress your furniture. Click here to view the custom finish choices and our cost breakdown.

Some items can be customized. Please call our sales staff at (888)-838-0707 to see if modification is available on the item that you are interested in.

We do our best to accurately show the finish colors of each piece we carry, however colors can vary be personal perceptions, monitor type and age, video card differences and printing variations.

We do have many color and fabric samples available. Once an order has been placed we can send up to 3 samples at a time. Please note we do not stock all samples but we can advise if the ones that you are requesting are available at the time of your order. Please call (888)-838-0707 to place an order and request samples.

Finishing your own furniture is creative and fun! Click here for some tips on finishing your furniture.

We can assemble the items prior to shipment. All fully assembled flat rate fees would apply if this is done. Cost varies piece by piece for assembly, so please call our sales staff at (888)-838-0707 to find out the cost of assembly on a particular item.

At this time we do not offer wholesale pricing, all prices would be retail as shown on line.

All cancellation requests, must be submitted in writing and will require a comfirmation cancellation number. This will confirm that your items have not shipped. If you have any questions, please contact our customer service department, during regular business hours, at (888)-838-0707.

To make a change to your order, please contact customer service, during regular business hours, at (888)-838-0707.

In Home Delivery: In the event of any damages upon delivery using the premier in home delivery service, you MUST refuse delivery on the damaged item and note the damage on the delivery receipt. Contact our customer service team at (888)-838-0707 to advise and fill out a damage claim form. If all of the above is done, then the order will be processed for replacement. Not noting and refusing damaged items can cause significant delay to processing your damage claim.

Curbside Service Delivery – Assembled Items: In the event of any damages upon delivery using the curbside assembled delivery service, you MUST refuse delivery on the damaged item and note the damage on the delivery receipt. Contact our customer service team at (888)-838-0707 to advise and fill out a damage claim form. If all of the above is done, then the order will be processed for replacement. Not noting and refusing damaged items can cause significant delay to processing your damage claim.

UPS/Curbside Delivery – Unassembled Items: In the event of any damages upon delivery using the curbside un assembled delivery service or UPS, you MUST contact us within 3 business days to report damaged or missing parts to your items. When available replacement parts will be sent out to the correct problem. When parts are not available replacements will be sent out as long as the damages are reported within that time frame. Contact our customer service team at (888)-838-0707 and they will advise how the situation will be remedied. Not phoning to report damage within this time frame on damaged items can cause significant delay to processing your damage claim.

All items that are currently running with our free shipping offers will be flagged on the item page and state “free shipping”, not all items qualify. There are some lines that run free shipping offers with minimum purchases as well, those lines will be marked on the manufacturing line page and note what the minimum is to achieve the free shipping offer.

Sure, if the item that you are ordering is in stock and can be shipped out immediately then we can request quotes on those items to ship via overnight, two or three day delivery. In these cases you will be charged EXACT freight based on the item(s), ship to state and zip code.

All estimated lead times are noted on the items on our web site. We will ship all items within that time frame or notify you of any backorders. Once an order is placed you will be provided with an estimated ship date. Please note that this is the ship date estimate we cannot guarantee that the item will leave on this date, and this is not a delivery by date, this is only the date that we can give as an estimate to leave our warehouse location. Transit times range between 2 – 30 business days depending on the items ordered and the transport companies that are available to deliver your items.

UPS & some of the curbside companies do not typically call to schedule an appointment and will leave or tag your door for re-delivery if you are not home. If there are any problems after you have received your items, please call us at (888)-838-0707. All optional Premier In-Home delivery upgrade services will have scheduled appointment times for delivery. If you schedule an appointment and miss that time, you will be billed for re-delivery.

All dimensions are listed on line. Please make sure prior to ordering that the furniture will be able to fit through all doors, stairways, hallways, etc. Once the order has shipped, if the furniture will not fit, it can be returned, however all applicable freight charges and re-stocking fees will apply.

Expedited shipping is available on some items. Please call our sales staff at (888)-838-0707 to find out if the item(s) that you are interested in can be expedited and what the charges would be to do so if available.

Yes we do and its simple, if you for any reason are unsatisfied with your purchase you may return the item within 7 days of receipt and receive a complete refund, no questions asked. (Please note on unassembled items, no assembly can be attempted). We will credit your credit card. The item must be in its original condition for a full refund. All items returned will incur a 15% restocking fee, no exception, plus all shipping charges are the responsibility of the purchaser or the person who is returning the item. **NOTE: Every piece of Rustic Furniture is handmade and unique to give a one of a kind look. Imperfections may exist in appearance, texture, size and/or finish. Plus, the color shade of each piece may have slight variation, because they are made with natural products applied by artisans. Normal cracking of your kiln-dried furniture adds to the handcrafted beauty and uniqueness of the piece, so it may not be considered a reason for return. Our manufacturers may use wormwood at their discretion to further enhance the rustic appearance. If you have any questions, please call us toll free. Please inspect all merchandise at the time of delivery. If damages are observed, point them out to your delivery person. A complete description of all damages should be noted on your delivery invoice so we can replace the merchandise in a timely manner.

UPS Ground Residential:
The most economical shipping method, actual UPS shipping charges will be displayed during the order process. If UPS is unable to deliver your selection due to size, weight or packaging limitations an alternate shipping method will be chosen for you. (Typically 2 – 7 business days).
*For Alaska and Hawaii please choose Add Appropriate Shipping For Me and we will follow-up with you with shipping charges.

$79.00 Los Angeles Area Delivery:
Applicable for items that cannot be shipped via UPS due to size or weight within the Los Angeles Area, valid for zip codes 90000-92900. This offer is valid for a limited time only and does not include inside delivery. Please note this service does not include any assembly of items delivered. (Typically 2 – 5 business days).

$99.00 USA - West Delivery:
Flat Rate charge for Unassembled Furniture - Shipped to your home in any state West of the Mississippi River regardless of number of pieces, size or weight. This offer is valid for a limited time only and does not include inside delivery. (5 – 7 business days).
*For Alaska and Hawaii please choose Add Appropriate Shipping for me and we will follow up with you with shipping charges.

$149.00 USA - West Delivery:
Flat Rate charge for Assembled Furniture - Shipped to your home in any state West of the Mississippi River regardless of number of pieces, size or weight. This offer is valid for a limited time only and does not include inside delivery. Some addresses will not qualify.
*For Alaska and Hawaii please choose Add Appropriate Shipping For Me and we will follow up with you with shipping charges.

$149.00 USA - East Delivery:
Flat Rate charge for Unassembled Furniture - Shipped to your home in any state East of the Mississippi River regardless of number of pieces, size or weight. This offer is valid for a limited time only and does not include inside delivery. (7 – 10 business days).

$199.00 USA - East Delivery:
Flat Rate charge for Assembled Furniture - Shipped to your home in any state East of the Mississippi River regardless of number of pieces, size or weight. This offer is valid for a limited time only and does not include inside delivery. Some addresses will not qualify.

$199.00 Optional Premier In-Home Delivery Upgrade Service:
Pop's is proud to offer customers purchasing fully assembled furniture, an Optional Premier In-Home Delivery Upgrade Service. Valid to most addresses in the Continental US regardless of number of pieces, size or weight. Pop's Optional In-Home Delivery Upgrade Service will Carry your furniture into your home, Place it in your room of choice, Unpack, and Clean Up the mess! All you have to do is Watch. Please allow an extra (15 – 30 business days) for transit time. Click Here for more information about this exciting new service.

We are required to collect 8.25% sales tax for sales and deliveries within California.

As long as the order has not shipped we can add on. If any additional freight charges would apply, our sales staff would advise when you phone the add on in. Please call our sales staff at (888)-838-0707.

No. We can only ship to ship to a valid physical street address.

To some, the customer is required to pay the exact freight charges. Please contact our sales team at (888)-838-0707 to check and see if the country is available to ship to and receive a quote. We are sorry but at this time we are unable to ship to APO addresses.

Yes, however, once the items have left our warehouse with your shipping company we can no longer be responsible for any damages.

Items that are fully assembled are delivered by our Premier In-Home Delivery Upgrade Service. With Premier In-Home Delivery, the item is brought into your home (our service includes up two flights of stairs), unpacked and assembled, and packaging is removed. Delivery is by appointment, Monday-Friday; our delivery service will contact you to arrange a day. Available in the contiguous 48 states only. (We're sorry, but only items that are fully assembled may be sent via Premier In-Home Delivery.)

Once your order has shipped we will e mail all tracking information to you if available. Please note with the in home service transit tracking is not available. You can always call our customer service staff at (888)-838-0707 and they can assist you in tracking your order.

PopsFurniture.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the PopsFurniture.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.

To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

Your credit card will not be charged until your items are in and preparing for shipment. The exception to this is any order that involves custom finish or custom modification pieces. In those exceptions your credit card will be charged in full once the order is approved.

We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc.